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Sophisticated solutions for sophisticated audiences

Audiences are more sophisticated than ever before. They are familiar with the standards that digital giants like Amazon and Google are setting and using them as a barometer by which they measure every other experience on the web. How does your user experience compare?

User experience is central to everything you do

User experience goes far beyond your website. It exists at every stage of the customer journey, whether that’s online, social media, or in store. Major Tom has experience across the entire spectrum ensuring user experience is central to everything we do.

User centric strategy

What’s the point of creating a great website if people can’t use it? On the flipside, what’s the point of creating a great experience if it doesn’t deliver on your objectives? The solution is strategy, which is why our approach marries experience with business objectives.

The Major Difference


Major Tom has been designed to help organizations connect with the right audiences, with the right information, at the right time. As a user experience (UX) design agency, our industry-leading specialists in New York, Toronto, and Vancouver, offer analysis and insight to make sure that your marketing is creating an exceptional experience for your audience.

Looking for a user experience (UX) design agency? Get in touch with our experts, who will be happy to talk about the challenges facing your organization.

We are sticklers for strategy

We are sticklers for strategy

How do we know where to go if we don’t know where to begin? We take the time to understand your customers’ journey alongside every inch of your organization. This comprehensive discovery process enables us to identify exactly what will work for your business and how to put it into action.

We balance business goals with user experience

We balance business goals with user experience

Great user experience is in our DNA. But we don't just understand UX, we understand businesses. We know that every company is different, so we take the time to get to know every facet of your organization. That way, we can make implementable recommendations that will will balance business goals while humanizing the experience for your audience.

We are holistic

We are holistic

As a user experience agency, we know how to connect all of the dots of your digital marketing; combining creative expertise with strategy and analytics to make your online operations effective. With UX specialists who have experience across the full spectrum of physical and digital marketing, we can deploy the best tactics on the best channels to engage with your audience no matter where they are in the customer journey.

You're in good company
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